Orders and Payments
8 articles
How do I place a new order with GoRocky?
Start by completing the health assessment for your category — once approved, the team will guide you through payment and delivery.
How do I reorder or request a refill?
Log in to your GoRocky account, fill out the assessment again, or contact support at [email protected].
Why do refills still need doctor review?
Your health status can change over time, so doctor review ensures continuing treatment remains safe and appropriate.
Can I update my delivery address or contact number?
Yes — contact GoRocky Support as soon as possible before your order is dispatched to update your details.
Can I change my payment method?
In some cases yes — contact GoRocky Support to switch payment methods depending on your order status.
Can I pay via Cash on Delivery?
Cash on Delivery availability depends on the health category, product, and order type — support will confirm your options.
What should I do if I paid online but my parcel is marked Cash on Delivery?
Contact GoRocky Support right away — the team will resolve the issue and guide you through the next steps.
Can I cancel my order?
Contact GoRocky Support as soon as possible — cancellation depends on your order status, payment, and dispatch stage.
Can't find what you need?
Our care team is available to help.