Orders and Payments
8 articles
How do I place a new order with GoRocky?
Start by completing the health assessment for your category, once approved, the team will guide you through payment and delivery.
How do I reorder or request a refill?
Log in to your GoRocky account, fill out the assessment again, or contact support at [email protected].
Why do refills still need doctor review?
Your health status can change over time, so doctor review ensures continuing treatment remains safe and appropriate.
Can I update my delivery address or contact number?
Yes, contact GoRocky Support as soon as possible before your order is dispatched to update your details.
Can I change my payment method?
In some cases yes, contact GoRocky Support to switch payment methods depending on your order status.
Can I pay via Cash on Delivery?
Cash on Delivery availability depends on the health category, product, and order type, support will confirm your options.
What should I do if I paid online but my parcel is marked Cash on Delivery?
Contact GoRocky Support right away, the team will resolve the issue and guide you through the next steps.
Can I cancel my order?
Contact GoRocky Support as soon as possible, cancellation depends on your order status, payment, and dispatch stage.
Can't find what you need?
Our care team is available to help.