What should I do if I paid online but my parcel is marked Cash on Delivery?
Contact GoRocky Support right away — the team will resolve the issue and guide you through the next steps.
1 min readIf you already paid online but your parcel is marked Cash on Delivery, contact GoRocky Support right away.
The team will review your payment and delivery status.
Depending on the situation, you may be given options such as rejecting the parcel so a corrected paid parcel can be sent, or accepting the parcel and coordinating the appropriate refund or adjustment.
Do not worry — the support team will help resolve the issue and guide you through the next steps.
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About GoRocky
GoRocky is a Philippine-based telehealth platform providing discreet, doctor-guided treatments for men's health concerns — including sexual health, weight management, and hair loss. Our licensed physicians review every assessment and our pharmacy partners deliver straight to your door. All advice and articles are reviewed by our medical team to ensure accuracy.