All Help Topics

What is GoRocky?

GoRocky is an online health platform designed to make personal care more accessible, discreet, and doctor-guided.

How does GoRocky work?

GoRocky follows a doctor-led care process — complete a health assessment, get physician review, and receive discreet delivery.

What health categories does GoRocky support?

GoRocky supports erectile dysfunction, sexual health, hair health, weight management, vaccines, and more.

Are GoRocky consultations and orders handled online?

Yes — GoRocky is fully online, making care private and convenient without visiting a physical clinic.

Are GoRocky programs doctor-led?

Yes — every GoRocky program begins with a health assessment reviewed by a licensed physician before any treatment is prescribed.

Why do I need to complete a health assessment?

The health assessment helps GoRocky understand your health background so a physician can determine if treatment is appropriate for you.

What happens after I submit my assessment?

After submission, your information is reviewed by a licensed physician who may approve a treatment or request additional details.

Are treatments automatically approved?

No — all prescription treatments require licensed physician evaluation before approval.

Who fulfills GoRocky orders?

Approved orders are fulfilled by licensed partner pharmacies coordinated by GoRocky.

Does GoRocky sell prescription medicines directly?

No — prescription treatments are only released after proper medical review and fulfilled by licensed partner pharmacies.

What happens during a teleconsultation?

During a teleconsultation, a licensed doctor reviews your health details and determines whether treatment is appropriate.

What does "subject to doctor evaluation" mean?

"Subject to doctor evaluation" means a licensed physician must review your information before deciding if treatment is appropriate.

Is my information private?

Yes — GoRocky handles your health information, order details, and communications with full confidentiality.

Is GoRocky discreet?

Yes — consultations, health information, and deliveries are handled privately and with full discretion.

How can I contact GoRocky Support?

Reach GoRocky Support via email at [email protected] or by phone at +63 960 451 3615.

What can GoRocky Support help me with?

GoRocky Support helps with orders, delivery, refills, payments, and can route medical concerns to a licensed physician.

Can GoRocky Support give medical advice?

GoRocky Support provides general process information but medical advice must come from a licensed physician.

What should I do if my parcel is delayed or missing?

Contact GoRocky Support with your order details and the team will coordinate with the delivery team for an update.

What should I do if I experience side effects?

Contact GoRocky Support right away if you experience side effects — severe symptoms require urgent medical care.

How does GoRocky handle customer concerns?

GoRocky handles every concern with care and clarity, routing order or medical issues to the appropriate team.

What should I include when contacting support?

Include your full name, email or phone, order number, and a short description of your concern for faster assistance.

What if I have a medical question before ordering?

Complete the relevant assessment or contact GoRocky Support — medical questions are reviewed by licensed physicians.

How do I place a new order with GoRocky?

Start by completing the health assessment for your category — once approved, the team will guide you through payment and delivery.

How do I reorder or request a refill?

Log in to your GoRocky account, fill out the assessment again, or contact support at [email protected].

Why do refills still need doctor review?

Your health status can change over time, so doctor review ensures continuing treatment remains safe and appropriate.

Can I update my delivery address or contact number?

Yes — contact GoRocky Support as soon as possible before your order is dispatched to update your details.

Can I change my payment method?

In some cases yes — contact GoRocky Support to switch payment methods depending on your order status.

Can I pay via Cash on Delivery?

Cash on Delivery availability depends on the health category, product, and order type — support will confirm your options.

What should I do if I paid online but my parcel is marked Cash on Delivery?

Contact GoRocky Support right away — the team will resolve the issue and guide you through the next steps.

Can I cancel my order?

Contact GoRocky Support as soon as possible — cancellation depends on your order status, payment, and dispatch stage.

How long does delivery take?

Generally 1–3 business days within Metro Manila and 3–7 business days for provincial addresses after approval.

Do you offer same-day delivery?

Same-day delivery may be available for eligible Metro Manila orders depending on the product, payment status, and cut-off time.

How can I track my order?

Once dispatched, GoRocky will send tracking details — contact support if you have not received tracking information yet.