Customer Support
What should I include when contacting support?
Include your full name, email or phone, order number, and a short description of your concern for faster assistance.
1 min readTo help GoRocky Support assist you faster, include the following when available:
- Your full name
- Your email or phone number used in the order
- Your order number or tracking number
- The health category or program you are asking about
- A short description of your concern
- Any screenshots, proof of payment, or courier updates if relevant
For medical concerns, include the product you are using, when symptoms started, and whether your symptoms are mild, worsening, or severe.
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About GoRocky
GoRocky is a Philippine-based telehealth platform providing discreet, doctor-guided treatments for men's health concerns — including sexual health, weight management, and hair loss. Our licensed physicians review every assessment and our pharmacy partners deliver straight to your door. All advice and articles are reviewed by our medical team to ensure accuracy.