Customer Support
8 articles
How can I contact GoRocky Support?
Reach GoRocky Support via email at [email protected] or by phone at +63 960 451 3615.
What can GoRocky Support help me with?
GoRocky Support helps with orders, delivery, refills, payments, and can route medical concerns to a licensed physician.
Can GoRocky Support give medical advice?
GoRocky Support provides general process information but medical advice must come from a licensed physician.
What should I do if my parcel is delayed or missing?
Contact GoRocky Support with your order details and the team will coordinate with the delivery team for an update.
What should I do if I experience side effects?
Contact GoRocky Support right away if you experience side effects — severe symptoms require urgent medical care.
How does GoRocky handle customer concerns?
GoRocky handles every concern with care and clarity, routing order or medical issues to the appropriate team.
What should I include when contacting support?
Include your full name, email or phone, order number, and a short description of your concern for faster assistance.
What if I have a medical question before ordering?
Complete the relevant assessment or contact GoRocky Support — medical questions are reviewed by licensed physicians.
Can't find what you need?
Our care team is available to help.