What should I do if my parcel is delayed or missing?
Contact GoRocky Support with your order details and the team will coordinate with the delivery team for an update.
1 min readIf your parcel is delayed or missing, contact GoRocky Support.
Please provide your full name, contact number, order number if available, delivery address, and any courier update you received.
The support team will coordinate with the delivery or operations team and provide an update.
You will be advised of the next step once the parcel status has been checked.
Was this article helpful?
About GoRocky
GoRocky is a Philippine-based telehealth platform providing discreet, doctor-guided treatments for men's health concerns — including sexual health, weight management, and hair loss. Our licensed physicians review every assessment and our pharmacy partners deliver straight to your door. All advice and articles are reviewed by our medical team to ensure accuracy.