GoRocky Pte. Ltd. ("GoRocky," "we," "our," "us") is committed to protecting the privacy and security of your personal data. This privacy policy outlines our practices regarding the collection, use, and disclosure of your information in compliance with the Data Privacy Act of 2012.
Visit our website at gorocky.ph, or any website of ours that links to this privacy notice.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@gorocky.ph.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with GoRocky Medical and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? Your personal information will be encrypted. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? You are protected under the Data Privacy Act of 2012 (Republic Act No. 10173) in the Philippines. Visit https://privacy.gov.ph/data-privacy-act/ for more details.
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. DO WE MAKE UPDATES TO THIS NOTICE?
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.
Personal Information Provided by You: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
1. Names
2. Phone numbers
3. Email addresses
4. Mailing addresses
5. Billing addresses
Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- Health data
- Data about a person's sex life or sexual orientation
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, settings, and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information Collected from Other Sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
Consent and Transparency: We will obtain your explicit consent before collecting sensitive information, such as health data or data about your sex life or sexual orientation, as required by applicable laws. You can withdraw your consent at any time by contacting us at support@gorocky.ph.
User Rights and Choices: You have the right to access, correct, delete, or restrict the use of your personal information. You can also opt out of certain data collection practices, such as marketing communications or cookies. To exercise these rights, please contact us at support@gorocky.ph.
Data Retention Policy: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, your personal information will be securely deleted.
Security Measures: We implement a variety of security measures to ensure the safety of your personal information. These measures include AES 256-bit encryption on files containing personal information and are only given access to authorized individuals within the Company.
Third-Party Services: We may use Webflow, Shopify, Typeform, and Jotform to enhance our offerings. These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Please review their privacy policies to understand their data handling practices.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. With your consent, we may also process your information for additional purposes.
We process your personal information for various reasons, depending on how you interact with our Services. These include:
To Deliver and Facilitate Delivery of Services to the User: We may process your information to provide you with the requested service, ensuring a seamless and personalized experience.
To Identify Usage Trends: We may process information about how you use our Services to better understand usage patterns. This analysis helps us to improve the functionality and user experience of our Services.
To Determine the Effectiveness of Our Marketing and Promotional Campaigns: We may process your information to analyze the performance of our marketing and promotional campaigns. This allows us to better understand their impact and relevance to you, enabling us to optimize our marketing strategies.
To Communicate with You: We may process your information to send you updates, respond to your inquiries, and provide customer support. Effective communication ensures you are informed about your account, our Services, and any changes or updates.
For Security and Fraud Prevention: We may process your information as part of our efforts to keep our Services secure and to prevent fraud. This includes monitoring for suspicious activity and taking steps to mitigate risks.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests and protecting our legal rights.
With Your Consent for Other Purposes: With your explicit consent, we may process your information for additional purposes not listed here. This ensures that you have control over how your data is used.
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
- Ad Networks
- Affiliate Marketing Programs
- Cloud Computing Services Communication & Collaboration Tools Data Analytics Services
- Order Fulfillment Service Providers Payment Processors
- Performance Monitoring Tools Retargeting Platforms
- Sales & Marketing Tools
- Social Networks
- Website Hosting Service Providers Testing Tools
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. All files containing confidential data will have AES 256-bit encryption. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our Services are not for children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@gorocky.ph
Under the Data Privacy Act of 2012 (Republic Act No. 10173) in the Philippines, you have the following rights regarding your personal data:
Right to Be Informed: You have the right to know about the collection and processing of your personal data. This includes the purposes, legal basis, methods, and your rights.
Right to Access: You can request access to your personal data and obtain a copy. Contact us at support@gorocky.ph to exercise this right.
Right to Rectification: If your personal data is inaccurate or incomplete, you can request corrections or updates by contacting us at support@gorocky.ph.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request the restriction of your data processing in specific situations.
Right to Data Portability: You can obtain and reuse your personal data across different services.
Right to Object: You can object to the processing of your personal data, including for direct marketing.
Right to File a Complaint: If you believe your rights have been violated, you can file a complaint with the National Privacy Commission (NPC). Visit https://privacy.gov.ph/data-privacy-act/ for more details.
Right to Damages: You can seek compensation for any damages due to the misuse or inaccurate handling of your data. Contact us at support@gorocky.ph to seek damages.
For more information on your privacy rights, please refer to the Data Privacy Act of 2012 at the NPC's website: https://privacy.gov.ph/data-privacy-act/.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you can email us at support@gorocky.ph or write to us at:
GoRocky Medical Inc.
Unit 1917, 11th Drive Corner 9th Ave. Fort Bonifacio, Taguig City, Taguig, Metro Manila 1637
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.