Can I cancel my order?
Contact GoRocky Support as soon as possible — cancellation depends on your order status, payment, and dispatch stage.
1 min readIf you would like to cancel your order, contact GoRocky Support as soon as possible.
Whether cancellation is still possible depends on the order status, payment status, prescription review, preparation stage, and dispatch status.
The support team may ask for your reason for cancellation so the concern can be addressed properly.
If the order can still be cancelled, the team will confirm once it has been processed.
For more information, please review GoRocky's return and refund policy at gorocky.ph/about/return-and-refund-policy.
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About GoRocky
GoRocky is a Philippine-based telehealth platform providing discreet, doctor-guided treatments for men's health concerns — including sexual health, weight management, and hair loss. Our licensed physicians review every assessment and our pharmacy partners deliver straight to your door. All advice and articles are reviewed by our medical team to ensure accuracy.