We understand how important it is for you to know the status of your order, and at GoRocky, we provide you with the tools to track your shipment every step of the way.
Tracking Your Order
1. Tracking Number:
- After your order is dispatched, you will receive an SMS or email containing a tracking number. This unique number allows you to monitor the progress of your shipment in real-time.
2. Track Your Order Online:
- To track your order, visit the website of the delivery partner handling your shipment. Enter your tracking number to get the latest updates on your package's location and estimated delivery time.
Delivery Partners and Tracking Links:
- LBC Flash: Track your order
- J &T Express: Track your order
- NinjaVan: Track your order
3. SMS and Email Notifications:
You'll receive regular updates about your order status via SMS and email. If there are any changes or delays, we'll notify you promptly.
What to Do if There Are Issues or Delays
Contact Customer Service:
- If you experience any issues with your order or notice delays beyond the expected delivery time, please contact our customer service team for assistance. We’re here to help resolve any concerns you may have
Email: support@gorocky.ph
Phone: 09669528644