At GoRocky, we are committed to providing exceptional customer service to address all your inquiries and support needs. Our dedicated team is here to assist you with any questions or concerns you may have about our products and services. Here’s everything you need to know about our customer service hours and how to reach us:
Customer Service Hours
- Operating Hours: Our customer service team is available from 9 AM to 6 PM, Monday through Friday.
- Response Time: We strive to respond to all inquiries within 24 hours during our business days. If you contact us outside of operating hours or on weekends, we will address your inquiry on the next business day.
How to Contact Us
1. Email Support:
- Email Address: support@gorocky.ph
- Details: For non-urgent inquiries, product information, or support requests, feel free to send us an email. Please include detailed information about your query to help us assist you effectively.
2. Phone Support:
- Phone Number: 09669528632
- Details: For immediate assistance or urgent matters, you can call our customer service line during our operating hours. Our friendly team is ready to help you with any questions or concerns.
3. Live Chat Support:
- Availability: Live chat is available on our website or Facebook during operating hours for real-time assistance.
- Details: Use the live chat feature on our website to connect instantly with a customer service representative who can guide you through any inquiries or issues you may have.