Step 1: Prescription Approval
1. Prescription Review:
- Once you complete the health assessment and place an order, our licensed healthcare professionals review your information to ensure that the medication is suitable for you.
- If your prescription is approved, you will receive a notification via SMS or email.
Step 2: Order Processing
1. Order Confirmation:
- After your prescription is approved, we proceed to process your order.
- You will receive an SMS confirming your order details, including the product name, dosage, and any additional information you might need.
2. Tracking Information:
- An SMS containing a tracking number will be sent to you once your order is ready for shipment. This allows you to monitor your shipment’s progress in real-time.
- You will also receive product information and usage instructions to ensure you have all the necessary details for safe and effective use.
Step 3: Packaging and Privacy
1. Discreet Packaging:
- We prioritize your privacy by using discreet packaging with no indication of the contents. The package will be plain and unmarked, so you can feel confident receiving your order anywhere.
- Inside the package, you’ll find your medication, any necessary accessories (like a pill cutter, if applicable), and a printed copy of the prescription and usage instructions.
Step 4: Delivery
1. Delivery Timelines:
- Metro Manila: 1-3 business days.
- Outside Metro Manila: 3-7 business days.
- Express Delivery (Metro Manila only): 1-2 business days.
2. Delivery Confirmation:
- You will be contacted by the delivery rider on the day of delivery to confirm the delivery time and address.
- If you need to reschedule your delivery, please contact us as soon as possible to arrange a more convenient time.
Step 5: Post-Delivery Support
1. Customer Support:
- If you have any questions or concerns about your order, our customer support team is here to help. You can reach out to us via phone, email, or live chat for assistance.
- We also offer a Money Back Guarantee & Return Policy if you encounter any issues with your order.
Additional Information:
- Free Delivery: We offer free delivery on all orders, ensuring you get your medication without additional shipping costs.
- Secure Payment Options: Choose from various secure payment methods, including online banking or cash on delivery.
- Real-Time Updates: Stay informed with real-time updates on your order status through SMS and email notifications.