At GoRocky, we understand the importance of accessible and reliable customer support. Whether you have questions about our products, need help with an order, or require assistance with any other inquiries, our dedicated customer support team is here to help. Here’s how you can get in touch with us through multiple channels:
Ways to Contact GoRocky Customer Support
1. Email Support:
- Email Address: support@gorocky.ph
- Details: For non-urgent inquiries, product information, or general support, email us at this address. Please include detailed information about your query to enable us to assist you effectively. We strive to respond to all emails within 24 hours during business days.
2. Phone Support:
- Phone Number: 09669528644
- Details: For immediate assistance or urgent matters, you can call our customer support line during our operating hours, Monday to Friday, from 9 AM to 6 PM. Our friendly representatives are ready to provide support and answer any questions you may have.
3. Social Media:
- Facebook: facebook.com/gorockyphilippines
- Details: Connect with us on Facebook for updates, promotions, and direct support. You can send us a direct message for quick inquiries or assistance. Our social media team actively monitors messages and comments to ensure timely responses.
4. Live Chat Support:
- Availability: Available on our website during business hours.
- Details: Use the live chat feature on our website for real-time assistance with your inquiries. Simply click on the chat icon, and you’ll be connected to a customer service representative who can provide immediate help.
What to Include in Your Inquiry
To ensure a quick and efficient response, please provide the following information when contacting us:
- Order Number: If applicable, include your order number to help us locate your account and transaction details quickly.
- Contact Information: Your name and preferred contact method (email or phone).
- Description of Inquiry: A detailed explanation of your question or issue, including any relevant information or attachments.