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This Privacy Policy explains how GoRocky Medical Inc. (referred to as "Company," "We," "Us," or "Our") collects, uses, discloses, and protects your personal information when you use the GoRocky and GoSlim platforms (collectively, the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Service.
1.1. Personal Information
We collect personal information when you register on our platform or interact with our services. This includes, but is not limited to:
1.2. Health Information
In providing telehealth services, we collect sensitive personal data related to your health, including:
1.3. Payment Information
To process transactions, we collect information necessary for payment processing, including:
1.4. Usage Data
We collect information about how you interact with the Service, such as:
2.1. Provision of Services
We use your personal and health information to:
2.2. Improvement of Service
We may use your information to:
2.3. Marketing and Promotions
With your consent, we may use your contact information to send you promotional materials, updates, and newsletters. You can opt-out of marketing communications at any time by contacting us or through the unsubscribe link in our communications.
2.4. Legal Compliance
We may use your information to comply with legal obligations, such as responding to government requests, legal processes, or audits.
3.1. Service Providers
We may share your information with third-party service providers that help us operate the platform, process payments, provide healthcare services, and fulfill prescriptions. These third parties are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
3.2. Medical Professionals
Your health information may be shared with licensed healthcare professionals for the purpose of providing medical consultations, prescriptions, and other healthcare services through the platform.
3.3. Legal and Regulatory Authorities
We may disclose your information if required by law, to comply with legal obligations, or to respond to valid requests by public authorities (e.g., court orders or government inquiries).
3.4. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the business transaction. You will be notified of such changes via email or a prominent notice on the platform.
4.1. Protection of Your Information
We implement reasonable technical, administrative, and physical safeguards to protect your personal and health information from unauthorized access, alteration, or destruction. This includes encryption of sensitive information and secure access controls.
4.2. Transmission of Data
While we strive to protect your data, please note that no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.
5.1. Access to Information
You have the right to access your personal information that we hold. You may request a copy of your data by contacting us at support@gorocky.ph.
5.2. Correction of Information
If you believe any of your personal information is incorrect or outdated, you have the right to request corrections or updates.
5.3. Deletion of Information
You can request the deletion of your personal and health information. However, we may retain certain data if required by law or for legitimate business purposes.
5.4. Withdrawal of Consent
You may withdraw your consent to our use of your data at any time by contacting us. Please note that withdrawal of consent may affect your ability to use certain services on the platform.
6.1. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and serve personalized content. You can manage cookie settings through your browser preferences.
6.2. Third-Party Analytics
We may use third-party analytics services (e.g., Google Analytics) to monitor and analyze the use of the Service. These services may collect information such as your device, browser type, and browsing patterns.
7.1. Storage and Processing
Your information may be stored and processed in the Philippines or other countries where we or our service providers operate. By using the Service, you consent to the transfer of your data to these locations.
8.1. Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our platform, and the updated policy will be effective once posted. Your continued use of the Service after changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under this policy, please contact us at:
Email: support@gorocky.ph
Phone: +639669528632
Address: Unit 203 RCI Building, 105 Rada St., Legazpi Village, Makati City 1229